"Total Quality Management,"
topic author for the
McGraw-Hill Yearbook of Science and
Technology
1994, McGraw Hill Inc. New York, NY.
"Robotics,"
topic author for the
Academic Press Dictionary of Science and
Technology
1992, Academic Press, Harcourt Brace Jovanovich, San Diego,
California
"A Government Manager’s Guide to Quality
Management"
chapter entry in
Quality Management Today: What
Local Governments Need to Know
1995, International City/County Management
Association
"Quality Management: Management Systems,
Techniques, and Tools"
topic author for
The Oliver Wight Instant
Access Guide to World Class Manufacturing
1994, Oliver Wight, Essex Junction,
Vermont
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