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Management for Government |
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Synopsis Quality Management has become a fundamental element for reinventing government! This book by V. Daniel Hunt shows you how to successfully plan and implement quality management systems in all levels of federal, state, and local government. This book introduces the principles and methods for implementing an effective total quality management (TQM / TQL) program tailored to your unique needs. It provides a clearly written introduction to quality management, provides a self assessment for your organization, describes the basic management principles, strategies, operational philosophies, awards and their criteria, quality success stories, a 17-step planning and implementation methodology, and the right tools for implementing quality management, that can be customized for your organization, and more. Reviews Thomas
J. Murrin, Dean, Business School, Duquesne University Based on Hunt's 30 years of experience in public and private sector consulting, this book will help government workers implement quality systems in their own unique organizations. In fundamentally sound, focused, and methodical fashion, "Quality Management for Government" is every government employee's guide to quality management. Harry W. Schwartz Bookshops -- Top Ten Quality Bestsellers List - Review V. Daniel Hunt has done it again . . . from planning to implementation to assessment, Hunt walks us through the steps of significant improvement in government quality and raises our hopes for a brighter future in America. Col.
William J. Friel, Assistant to the Commander for Quality We get a tremendous number of calls for information on quality management in government; I intend to refer them to V. Daniel Hunt's book, Quality Management for Government. Jim Buckman, Executive Director, Minnesota Council for Quality Hunt provides in "Quality Management for Government: A Guide to Federal, State, and Local Implementation" a through overview of what quality management is and how to undertake quality initiatives at all government levels. It includes a number of examples of how it's being done in Government. Quality Yearbook V. Daniel Hunt's clearly written, "Total Quality Management for Government" book should be used as the public foot soldier's guerilla warfare manual for quality improvement. Every public employee from coast to coast should read this book. The Honorable Don Ritter -- U.S. House of Representatives V. Daniel Hunt reveals in "Total Quality Management for Government" the differences between the Deming Philosophy, Juran Approach, and the Crosby School of Quality Management. Woods Quality Center This book is an excellent follow-on to "Reinventing Government" by David Osborne and Ted Gaebler. It provides the background information and initial working structure needed to bring people within and associated with any level of government to initiate the process of reinventing government. The book provides overview training for upper managers, mid-managers, supervisors, and foremen. It provides a complete background in a small package that can be understood by anyone. The author stresses the need for leadership in the new government, not management. The reader is alerted to possibilities and problems through a discussion of the benefits and barriers to implementing quality management. The context and unique vocabulary of quality management is also presented to help the reader understand the concepts and principles. Anchoring the book is a "Quality Management Self-Assessment" that evaluates the organizational climate, the processes, the management tools, and outcomes. Target scores help you gauge your progress through comparison with your calculated average. A description of the tools and techniques normally used in a quality program follows a step-by-step process for implementing your quality program. These allow you to implement your quality program with minimum chaos. This book accomplishes its purpose of providing the necessary information, along with some motivation to help get the quality project off dead center. This book complements "Reinventing Government" and is recommended for your shelf of quality books. Norman
C. Frank, PE, CQE, CQA Benefit's of "Quality Management for Government" Book !
Description Dan Hunt has used examples from actual government case studies, and presents the "lessons learned" from these success stories to help you implement a quality system for your unique organization. These success stories represent many branches of federal government, including the Internal Revenue Service, Department of Defense, Department of Commerce, and the Department of Labor. Successful state quality efforts in Arkansas, Minnesota, and New York are also described. This book presents clear overviews of quality management - features, benefits, and barriers; provides a 15-minute personal self-assessment which helps you understand why you need to adopt quality management; delivers a comparative assessment of the Deming, Juran, and Crosby quality concepts and compares their approaches to quality; shows how to use federal and state quality award criteria as models for improvement; highlights federal, state, and local award-winning quality success stories - who they are and how they did it; provides a comprehensive primer on quality management tools and techniques; details a 17-step planning and implementation methodology that can be customized for your organization. This book provides the foundation, focus, and methodologies for you to aggressively and continuously improve your organization's customer satisfaction, productivity, and performance through your own unique quality management system. Key management topics include quality management, team building, change management, statistical process control, process mapping, and quality analysis tools and techniques. Quality Management for Government: A Guide to Federal, State, and Local Implementation should be every government employee's guide to total quality management (TQM). Table of Contents Foreword
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