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Synopsis

For half a million CEOs, strategic planners, service providers, engineers, and millions of manufacturing managers, quality has become the linchpin for competitive advantage and business survival in domestic and international markets.  V. Daniel Hunt, author of several best selling and award-winning productivity books analyzes the present state-of-the-practice of quality in America and shows you how to successfully implement a competitive quality program based on his "Quality First" methodology.

Drawing on the results of several extensive on-site consulting engagements, Dan Hunt shows you how to review your quality performance and dramatically improve market share, profitability, and performance by adopting his "Quality First" methodology.  He uses a mix of comparative analysis, proven methodologies, lessons learned, and simple tools and techniques specially synthesized for this book to help you understand the quality hurdles facing your organization.

Provides a comparative assessment of the Deming, Crosby and Juran approaches to implementing quality management, and shows that you must tailor your quality program to your own organizations unique needs. 

This unique, easy to understand book focuses on quality management operational concepts, self assessment, total quality management (TQM), "Quality First" concepts, tools and techniques, team building, change management, and continuous process improvement.

Reviews

"Quality in America" has become one of America's "best selling" quality management books.  More than 40,000 copies sold in hardback and soft cover.  V. Daniel Hunt's "Quality in America" book-- along with Covey's "7 Habits of Highly Effective People, Scholtes the "Team Handbook", Senge's "The Fifth Discipline, and Deming's "Out of Crisis" are in the same top ten business best seller category.

Harry W. Schwartz --  Top Ten Best Seller's List

One of the best books ever written on the subject of quality.  "Quality in America" is must reading for anyone interested in instilling quality into their organization.

Bruce Brocka, Executive Editor, Executive Sciences Institute

Quality in its broadest sense is your responsibility, and no organization is big enough to not be affected by individual actions.  There are volumes of books written on quality management , one such book that we recommend and use at NAVSUP is "Quality in America" by V. Daniel Hunt.  I ask you to read this book.

J.E. Miller, Rear Admiral, Commander, NAVSUP, US Navy

Hunt analyzes the present state of the practice of quality in America and shows how to successfully implement a competitive quality program in any company based on the "Quality First" methodology. (Annotation copyright Book News, Inc. Portland, Or.)

Booknews, Inc.

"Quality in America" is a readable, enjoyable book whose principles are easily grasped by all management, supervisory, and team workers.  Readers interested in implementing quality programs are encouraged to read at least this one book.

The Friday Review  --   Reviewed by Don Ryan

Benefit's of Hunt's "Quality in America" Book !

• Presents a clearly written overview an introduction to quality management.
• Identifies key quality management features, benefits, and real barriers to implementation.
• Shows you how to use quality to create a strategic competitive advantage.
• Provides a 15-minute self-assessment to help you understand why you need to change.
• Provides an independent assessment of the Deming, Juran, and Crosby concepts.
• Shows how to benchmark the level of quality performance in your own organization
• Provides a comprehensive primer on quality management tools and techniques.
• Helps you understand how to improve quality and your business "bottom-line".
• Provides a 17- step planning and implementation methodology for your customization.

Table of Contents

Preface
Acknowledgements

1. Quality in America Today
2. An Executives Guide to Quality
3. Different Drummers
4. The American Quality Award
5. American Quality Leaders
6. "Quality First" Self-Assessment
7. How to Significantly Improve Your Quality
8. "Quality First" Planning
9. Implementation of "Quality First"
10. "Quality First" Tools and Techniques
11. Act Now!

Appendix A: Executive Reading
Appendix B: Definitions
Appendix C: Information Resources
Index
About the Author

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