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Reviews

Excellent reference to IDEF and Process Mapping theory. If you ever had difficulty explaining what you do, then this book is for you. Explaining daily operations internally within an organization is one thing, but trying to externally explain them is where most managers hit the anxiety wall head-on. This book clearly defines the rationale of utilizing Integrated Definition for Function Modeling (IDEF0). Process mapping utilizing a standard ensures common language understanding internally as well as externally. The ability for managers to explain what they do to all stakeholders is the foundation and vital key to true 360 degree process improvement.

A reader from Honolulu, HI , 03/27/98, rating=10:

The most important new process improvement tool to come along in more than a decade, process mapping enables managers to easily identify and assess the various business processes that make up their organizations and to develop a road map for continued performance improvement. Now find out how to make this breakthrough management tool work in your organization by applying Process Mapping. V. Daniel Hunt, the best-selling author of Reengineering, Quality in America, and The Survival Factor, guides you, step-by-step through the entire process. He gives you all the proven process mapping tools and techniques you need to:

• Assess the need for process improvement in your company.
• Decide if process mapping is right for you.
• Create a process mapping team.
• Select the best process mapping software tools for the job.
• Collect vital information about business processes.
• Use the data to build your own process map.
• Use your process map to significantly improve bottom-line business performance.

A practical and attainable blueprint for getting to market faster, cheaper and better. Based on the experiences of successful enterprises including IBM, General Electric, NASA and Tandy Electronics, this outstanding guide outlines a 12-step program to successfully transform the business processes of any company. Contains extremely useful how-to advice and numerous sample process maps.

The publisher, John Wiley & Sons:

Commentary

Why Process Mapping?
Because you need to know the truth about how your organization goes about performing its business.

Know where you stand.  
Process mapping is the organizational equivalent of a financial audit. Timely financial decisions rest on your knowing where your business stands, financially. Like a financial audit, process mapping provides an accurate accounting of where your business stands, process-wise.

What is a process?  
A process is a collection of related actions performed by your workers as they go about providing products and services to your customers. Your business is made up of dozens of separate—though integrated—processes.

• Are you wasting workers' time and money (and future sales too, perhaps) processing sales orders?
• Can you cut the time to fill an order by 50% just by eliminating obsolete or redundant steps?

It's time you find out!
Process mapping techniques will reveal how you can streamline each and every business process, from manufacturing, to personnel hiring, to shipping and receiving processes.

This book will help you:

• Create a process mapping team
• Select process mapping software tools
• Develop a process mapping strategy
• Master IDEF0 process mapping concepts

Building on process mapping successes at well known companies and government organizations—including Mobil Oil, NASA, and Bristol-Myers Squibb—V. Daniel Hunt is ready to help you take a hard look into your corporate mirror.

Process mapping and reengineering will not only save your firm time and money in the short term; it will also show you how to prosper in the years to come.

Description

The first and only hands-on guide of its kind, Dan Hunt's Process Mapping book arms you with a full complement of state-of-the-art tools and techniques for assessing existing business processes and developing a detailed road map for ongoing change and improvement. This book is focused on process understanding and process change to help you reengineer your integrated product development work-flow business operations. 

Internationally known management consultant and best-selling author V. Daniel Hunt guides you step-by-step through the entire process. He helps you assess the need for process understanding and improvement in your organization and determine whether or not a process map is what you need. He shows you how to create a process mapping team. He helps you select the best-buy process mapping tools for the job. He explains how to gather vital information about your business processes via focused interviews and other interview techniques, and how to use this data in implementing process mapping. Dan Hunt also offers expert advice on how to apply your process map to significantly improve business functions and bottom-line performance.

Dan Hunt draws upon the experiences of companies around the world whose process mapping success stories will be a source of inspiration and instruction. You'll find out just how process mapping was put to use - and the results it achieved - at General Electric, IBM, NASA, Tandy Electronics, Shawmut National Bank, Fluor Daniel, Exxon, and other leading product and service firms.

Benefits of Hunt's Process Mapping Book !

• Gain Clear Understanding of "What" Process Maps Are.
• Shows Step-by-Step How You Can Create Your Own Process Maps.
• Provides "Tips" and "Lessons Learned" in Implementing Process Maps.
• Describes Success Stories from Your Competitors
• Builds on the IDEFO Process Mapping Methodology.
• Shows How to Transition from the "As-Is" Situation to the "To-Be" Opportunity.

Table of Contents

1. Do You Need a Roadmap?
2. Reengineer Your Business Processes
3. Role of Process Mapping in Reengineering
4. Do You Really Understand Your Processes?
5. Process Mapping Success Stories
6. IDEF Process Mapping Methodology
7. Create a Process Mapping Team
8. Process Mapping Software Tool Selection
9. How to Collect Data for Process Mapping
10. Process Map Implementation
11. Change It!

Notes
Suggested Reading
Acronyms
Points of Contact
Glossary
Index

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